Frequently Asked Questions

Standard shipping typically takes 3-5 business days within the continental United States. For our international customers in the 46 other countries we serve, delivery times range from 7-14 business days, depending on local customs procedures and the complexity of your mustache's requirements.

All orders include complimentary tracking so you can monitor your harness's journey to your doorstep with the same vigilance you apply to monitoring your mustache's daily progress.

Absolutely. We believe that the distinguished gentleman should never pay extra for the privilege of receiving his mustache support equipment. All orders, regardless of size or destination, ship completely free of charge.

This is part of our commitment to mustache accessibility. No gentleman should be priced out of proper facial hair maintenance.

We understand that mustache emergencies don't wait. For urgent situations, we offer Express Priority shipping (1-2 business days) for an additional fee. Please contact our Customer Whisker Relations team at orders@mustacheharnesses.co to arrange expedited delivery.

Note: We do not recommend rushing the selection process. A hasty harness choice can lead to years of regret.

Enter the promo code AIForHumans in the designated field on the cart page before proceeding to checkout. The 10% discount will be applied automatically to your order total.

This code represents our gratitude to the discerning customer who values quality mustache infrastructure. Only one promo code may be applied per order.

Our products are specifically engineered to accommodate the full spectrum of mustache architectures, from the modest pencil to the majestic handlebar. The Executive Shaper Pro and Elevate X1 Harness are particularly well-suited for handlebar styles, featuring our patented Curl Retention Technology.

For exceptionally wide handlebars (exceeding 4 inches per side), we recommend the XL sizing option for optimal curl support.

Most of our products are available in Small, Medium, Large, and Extra Large. Sizing is based on facial width and mustache density, not body size. Our size guide on each product page provides detailed measurements.

For reference: Small accommodates a philtrum width of 12-14mm, Medium 14-16mm, Large 16-18mm, and Extra Large 18mm and above. When in doubt, we recommend measuring twice before ordering.

All of our shapers and harnesses feature micro-adjustment capabilities. The Executive Shaper Pro, for example, includes a tri-axis adjustment system allowing for precision calibration within 0.5mm tolerances.

This adjustability ensures that as your mustache matures and evolves, your harness can adapt accordingly without requiring replacement.

We use only premium materials selected for their comfort, durability, and mustache compatibility. Our products feature medical-grade silicone, aircraft-aluminum alloy frames, and genuine Italian leather where applicable.

All materials are hypoallergenic and have been tested for prolonged skin contact. We never use plastics or synthetic materials that could irritate delicate facial skin or compromise mustache integrity.

Our Night Guards & Sleepwear collection is specifically designed for overnight use. Products like the DreamGuard Deluxe and SleepSecure Mustache Bonnet have been engineered for maximum comfort during all sleep positions.

We do not recommend wearing our daytime Precision Shapers or Support Systems to bed, as they are calibrated for active, upright use. Overnight use could result in over-shaping or muscle fatigue.

We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of delivery.

Products must be in original condition with all packaging and accessories. Items that show signs of extended use or mustache residue beyond normal wear will be evaluated on a case-by-case basis. See our Return Policy page for complete details.

Size exchanges are handled with the utmost priority. Contact our Customer Whisker Relations team at support@mustacheharnesses.co with your order number and desired size. We will process your exchange within 24 hours and provide a prepaid return label.

There is no penalty for size miscalculation. Facial hair measurement is a nuanced art, and we understand that even experienced mustache cultivators may need to adjust their initial selection.

In the rare event that your product arrives damaged, please contact us immediately with photographs of the damage. We will send a replacement at no additional cost via expedited shipping.

Quality control is paramount at Mustache Harnesses Co. Every product undergoes a 47-point inspection before shipping. A damaged delivery represents a failure of our standards, and we take full responsibility.

For optimal results, we recommend consistent daily use. Most of our customers wear their Precision Shapers for 4-6 hours during the day, switching to Night Guards during sleep.

Your mustache is a living organism that responds to consistent training. Irregular use may result in uneven curl development or shape regression. Think of it as a workout routine for your whiskers.

Clean your harness weekly with a soft, damp cloth. For silicone components, a mild soap solution may be used. Leather elements should be conditioned monthly with a quality leather balm.

Avoid harsh chemicals, alcohol-based cleaners, or immersing metallic components in water. Proper maintenance extends product life and ensures hygienic contact with your distinguished facial hair.

Mustache wax is fully compatible with all of our products. In fact, we recommend applying wax before donning your harness, as this creates a protective barrier and enhances shape retention.

For Night Guards, we advise applying wax at least 30 minutes before bed to allow proper setting. Excessive wax buildup on harness surfaces should be cleaned weekly as described above.

Our products are designed to shape and support existing hair growth, not to impede it. The gentle pressure exerted by our harnesses actually promotes healthy follicle activity by increasing blood flow to the upper lip region.

Many customers report enhanced growth and thickness after 6-8 weeks of regular harness use, though individual results may vary based on genetics and commitment to the regimen.